There is no doubt that making appointments on the phone has become increasingly harder in some ways but because of the emergence of email and targeted marketing there are probably less salespeople trying to get meetings with customers on the phone. The issue is in getting through to someone in the first place so I am going to spend some time looking at that before we look at what to say when we do....   more »

There are other ways to ascertain your preferred learning style than Honey and Mumfords Learning Styles. Multiple Intelligences were developed by Dr Howard Gardner of Harvard University and take a fresh look at the way we learn as we have several different forms of intelligence, some stronger than others.   more »

There is no doubt that people learn in various ways and there are a number of resources available to help you ascertain your preferred learning style. The danger as a trainer of not knowing your preferred learning style is that you unconciously design training in a manner that is most preferable to you. The most popular by far is Honey and Mumford's Learning Styles. These are good value for the amount of material you get and will show your preference for one or more of the following styles Activist, Reflector, Theorist or Pragmatists   more »

Todays dig at the High Street is a well known electrical Retailer ( I think their name is Korma's or something similar). Waiting for a train, time to kill and Xmas presents to buy, I fought through rows of sweaty stressed shoppers to get the attention of the waiting sales staff. My mission was to enquire about a set of speakers that were to compliment the wife's little iPod that she invariably has affixed to her person.    more »

I have tried running blogs before but have been lacklustre in my appraoach, but these days I feel I have ...   more »